Faq’s

We provide one-stop warehousing and consolidation in China. All you need to do is provide us the supplier’s contact and order details. Our team will arrange to pick up and consolidate the goods from multiple suppliers. The supplier may also choose to deliver the goods directly to our warehouse and our team will take care of the rest.

We can keep your inventory without any charge for up to a month. After this time period, you will need to pay storage charges per CBM depending on the product and according to the city where the warehouse is located.

Our warehousing and consolidation service in China provides 24/7 monitoring in our warehouse fully securing your goods. Our warehouses are fully insured for any damage or risks and we follow high safety standards according to international guidelines and you also get regular reports.

If you source through Csprite and considered Cpsrite as your supplier, the consolidation is free of cost. If you have your own supplier and need our inspection, consolidation, and shipping service. We will charge 3-5% on the total invoice for the whole service package.

All you need is to fill our contact form from the website or contact us by Whatsapp or email. Our 1v1 exclusive sourcing specialist will contact you within 24 hours and guide you through the whole process.

Yes. If you have your own supplier and want us to provide you a supplier audit, we will visit the factory on your behalf and make sure the supplier complies with your needs and supply an audit report, helping you with supplier relationship management in China. Our charges vary from 100-300$ per time depending on the factory location.

If you source through Csprite and considered Csprite as your supplier, the consolidation is free of cost. If you have your own supplier and need our inspection, consolidation, and shipping service. We will charge 3-5% on the total invoice for the whole service package.

In China, not all factories have an online presence. We work with thousands of manufacturers who are not available online like Alibaba.com or 1688.com, and we get competitive and cheap prices from them.

Finding a factory by yourself may take a lot of time and money. We already have filtered the best and reliable suppliers for you and can provide the supplier relationship management in China. No worries with Csprite, we will be your ideal supplier because we bear all the risks and take responsibility for your goods.

We ensure that we work directly with the manufacturers so as to get a competitive price. Csprite Suppliers provide high performance, good quality, and on-time delivery.

We only work with the best and reliable suppliers. If any of the suppliers do not fulfill their commitment, we remove them from our network. Our suppliers are fully capable to provide you with the certificates required for your products.

Yes, we provide independent China quality control and inspection services to our clients. Service charges will vary depending on your requirements.

Our inspection team will perform random inspections of around 30% of the shipment. If any issues are identified, we will then perform inspections on 100% of the shipment. If you require us to check 100% from the beginning, we will do so accordingly.

When you take our China quality control service, and if any issues are identified during our inspection procedures, we first contact the factory directly informing them of the problem, emphasizing the quality standard we expect in reworking the products. If this causes any delay in delivery or changes in shipping, we will inform our clients at once to discuss solutions.

To ensure the satisfaction of our clients, a system is in place to deal with compensation for any defective products that were shipped. Firstly, the client will need to report any defective products, listing the breakage rate, the issues found, and pictures for confirmation. We will then calculate a compensation solution in accordance with the report.

Our expert team will work with you to provide a new product development service and understand your idea, receive the design files from you, and then work with the supplier to produce the product you want. We will provide a prototype for your approval before starting the production.

It depends from product to product. However, on average it takes around 10-15 days to produce a prototype. Some products may take less time and some may take even more than a month. We will communicate the exact time to you before making the prototype.

We will sign an agreement with you of non-disclosure and confidentiality. You can rest assured that your information will be fully protected with us along with your design and IP. 

Our team will work with you very closely throughout the whole process. Providing you with updates of each and every process in new product development service and once a prototype is made, we will send the sample for your approval. We will ensure that the product is made exactly according to the sample you have approved.

We can help you to register your brand and trademark in China through our product branding service so that you can have complete ownership of your intellectual property and can protect it from being copied by competitors. All your design files are kept confidential.

When opting for our product branding service, you may send us your final design files and if required our designer will help in making small changes, to get your design ready for printing.

The customization of a package can take several days or even several weeks from start to finish. If you want a more specific quote on lead times from printing of packaging to shipping at your destination, you may contact us and provide your design requirements.

This depends on the type of customization you need. Once you provide our team with complete details of your customized packaging, we can provide you the MOQ for that product.

We provide insurance options on your shipment by charging an additional insurance fee of 0.2% of the total goods value. This cargo insurance will cover all the risks during the shipment like thefts, fire, physical damage, sinking, etc.

You are welcome to use your own forwarder. The only thing you need to do is give the forwarder’s contact details to us and we will cooperate with your forwarder and arrange the shipment.

When you take Csprite shipping from China service, we will prepare the necessary certificates required by China customs to ensure seamless clearance. But incase the China customs inspect the goods randomly, we will do whatever is needed to ensure faster clearance and minimize the extra cost.

Yes. Although costs of manufacturing in China have increased over the years, it has also increased in the western world. Globally, raw material costs are usually similar, but labor costs are still competitive in China.

There are a lot of unknowns in China. You need to have presence in the place where manufacturing is carried out. Even if you feel that you can trust a supplier, there will still be issues that need to be dealt with. Language barriers, cultural differences, and different time zones will make the process sluggish and time-consuming. It is inefficient to handle these issues over Skype or by email.

 

Usually, you need to be on the factory floor to handle issues that crop up during the production process. A good sourcing agent will work in your best interests, manage issues during all stages of production, conduct quality control inspections, handle paperwork for shipping and so on.

We handle everything – from finding suitable suppliers, managing tooling, organizing samples, setting up production, quality control and shipping. All of this is included in our quoted price. Over and above that, you pay for products you order and the tooling you own. That’s it.

Save time and cost. You place order to us, we’ll follow up the order and check the quality then. For some orders, you may need various types, such as, doors and windows can’t be made in one factory, we can organize for you.

We are aim at helping more small business, and we have cooperating with some manufacturers, they can support us doing small quantity, the MOQ is 300pcs per style.

A drawing showing the details and dimension for the products.

Details on the material used to make the product

The required finish for the product.

A photo of the product is always great

If it’s difficult for you to get some of this information, you could always arrange to send a few sample for us, and we could work off the samples. Made in China Sourcing staff will create the drawing based on the sample and make a costing based on the sample you send to us

The quantity of the products you would like to order is also important

 

The information you provide is critical for us to make an accurate quotation for you.

Yes we can. We have been doing these for a long while to save the logistic cost for our clients. The fact that we have staff in China make it possible and save on logistic cost and ensure a prompt delivery time.

If you can give your supplier a sample or prototype of your desired item, it will greatly increase the chances of receiving what you want. Just give a sample to your shortlisted top 1 to 3 suppliers, not to everyone you request a quote from.

Getting a prototype made can require a lot of ‘back and forth’ before you get what you want. It’s therefore generally quicker and easier to have a prototype made locally, not in China. 

Then you can send the prototype to China, and they can do what they’re best at… copy it!Some people think their Chinese supplier will come back to them with suggested improvements, but this rarely happens. 

The Chinese are not known for their creativity and free thought at least at this stage, especially with small manufacturers  – they will just produce what you tell them to produce.

So, whilst it’s not critical you give your supplier a sample or prototype (and sometimes it’s just not practical to), it will increase the chances of your final product being produced to your standard.

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